Refund policy

Welcome to Housenvi.com — we value your trust and strive to ensure every purchase gives you satisfaction and comfort.

If you’re not fully happy with your order, we offer a 5-Day Return or Replacement Policy on eligible products.

🧾 1. Eligibility for Returns

A product is eligible for return or replacement if:

  • The item you received is damaged, defective, or incorrect, and

  • The request is raised within 5 calendar days of delivery, and

  • The product is unused, unwashed, and in its original packaging with all labels intact.

Note: For hygiene and safety reasons, certain items like personal care tools, beauty products, or hygiene-related products cannot be returned unless they are damaged or wrong on arrival.

🔄 2. How to Initiate a Return

If your order qualifies for return/replacement:

  1. Email us at returns@housenvi.com or WhatsApp our support team within 5 days of delivery.

  2. Include the following details:

    • Order ID

    • Reason for return

    • Clear photos/videos of the product & packaging

  3. Our team will review your request within 24–48 hours and provide next steps for return pickup or replacement.

🚚 3. Return Pickup Process

  • We’ll arrange a reverse pickup through our courier partners wherever possible.

  • In remote areas where pickup is unavailable, we may ask you to self-ship the item to our warehouse; return shipping charges (up to ₹100) will be reimbursed after verification.

💳 4. Refund Process

Once the returned item passes quality check:

  • Prepaid Orders: Refund will be processed to your original payment method (Razorpay, Cashfree, etc.) within 5–7 business days.

  • COD Orders: Refund will be issued via Bank Transfer or UPI within 5–7 business days of confirmation.

  • In case of replacement requests, a new item will be shipped within 2–4 business days after return pickup.

❌ 5. Non-Returnable / Non-Refundable Items

We cannot accept returns or refunds for:

  • Items marked as Final Sale or Non-Returnable

  • Personal care / hygiene / cosmetic tools (unless damaged or incorrect)

  • Orders returned after 5 days of delivery

  • Products used, damaged by customer, or without original packaging

⚙️ 6. Order Cancellations

  • Orders can be cancelled only before dispatch.

  • Once shipped, cancellations are not accepted; you may initiate a return after delivery (as per above terms).

⚠️ 7. Damaged or Missing Items

If your order arrives damaged or items are missing:

  • Notify us within 24 hours of delivery with photos or unboxing video (this helps us resolve faster with suppliers).

  • We’ll process a replacement or refund depending on product availability.

🕐 8. Refund Timeline Summary

Mode of Purchase Refund Mode Processing Time
Prepaid (UPI / Card / Netbanking) Same payment source 5–7 business days
COD Bank transfer / UPI 5–7 business days
Replacement New item dispatch 2–4 business days post QC

📞 9. Contact Us

We’re always here to help you.
📧 Email: returns@housenvi.com
📞 Support: Our WhatsApp Support Team
⏰ Hours: Mon–Sat, 10:00 AM – 7:00 PM

💬 Note for Transparency

  • Housenvi operates as a curated dropshipping-based brand.

  • Some products are shipped directly from partner warehouses across India.

  • Our return policy complies with Indian eCommerce guidelines for small and medium D2C brands.

Housenvi — Making Every Home Enviable.
We appreciate your trust and promise smooth, honest service every time.